Return & Refund Policy
WHAT IS YOUR RETURN / REFUND / CANCELLATION POLICY?
RoseShire offers a selection of different styles and color roses, allowing you to pick the perfect gift for that special someone. In that instant, the roses become more than just flowers; they're a symbol of love, friendship, or appreciation, depending on the occasion. We want your experience to be the best! If you have any questions about our return, refund or cancellation policy for our roses, please contact RoseShire:
Monday - Friday (8am PST - 4pm PST).
Email: help@roseshire.com
To ensure freshness of your roses, you can refer to our Fresh or Preserved care instructions found within your gift's envelope or visit our Fresh Rose Care page here: www.roseshire.com/pages/fresh-rose-care-instructions
CANCELLATIONS:
You may cancel an order free of charge within the first 24 hours of placing the order. There will be a $25 restocking fee applied for orders canceled thereafter. No cancellations will be accepted 7 days after order has been placed. (The $25 cancellation fee will be deducted from the total returned value).
RETURNS & REFUNDS:
Please Note: Photo documentation is required for quality control purposes and requested refunds. Please also include your order number. We test our roses regularly and strive to make sure our rose selections are there to provide a luxurious experience.
FRESH ROSE POLICY:
Unfortunately, our fresh roses are not eligible for returns. All fresh rose sales are final. In the event your package (box and or roses) is 50% or more damaged or never arrived, contact us within 5 days and we will discuss refund options or offer a complimentary rose redelivery.
If less than 50% of the rose bouquet arrives damaged or in poor quality, you will receive a refund per damaged rose to your original form of payment.
PRESERVED ROSE POLICY:
Unfortunately, our preserved roses are not eligible for returns. All preserved rose sales are final. In the event your rose box is damaged or never arrived, contact us within 5 days and we will discuss refund options or offer a complimentary rose and box redelivery.
POLICY REGARDING CARRIER DELAYS/DELIVERY MISTAKE:
We partner with the industry best when it comes to delivery services. However, there may be factors related to weather or logistical variables that may cause delays or mistakes in your delivery.
In the unlikely event that your item has been delayed or arrives damaged through our third party carrier service, the following photos are required in order for us to move forward with consideration for a refund, or replacement:
-Damaged Merchandise Inside the Box
-Damaged Item Outside of the Box
-Top Side of Shipper Box
-Bottom Side of Shipper Box
In the event your item has yet to be delivered, please wait for delivery prior to reaching out regarding your options. If your item is late, please check the previously provided tracking number for delivery status updates.